RETURN & REFUND POLICY
Return Window
You may request a return within 30 calendar days after the order is delivered. To start a return, email support@ourushop.com with your order number, the reason for the return, and photos if the item is damaged, defective, or incorrect. Returns must be authorized before they are shipped.
Eligibility
Returned items must be unused, in their original condition, and include the original packaging and accessories. Items that show signs of use, damage caused after delivery, or missing parts may not qualify for a full refund. Promotional or clearance items are final sale only when this is clearly stated at the time of purchase.
Return Address: After your return is approved, send it to: Hangzhou Guoshanwei International Trade Co., Ltd. (Return Processing Center) Room 1420, Wangsheng Building, No. 788 Liye Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Do not send a return before receiving authorization and return instructions from us.
Website Operator:
Hangzhou Guoshanwei International Trade Co., Ltd.
Room 1420, Wangsheng Building, No. 788 Liye Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Email: support@ourushop.com
Payment Processing:
Credit card payments on this site are processed by AIGREEN TRADING CO., LIMITED located at FLAT/RM 1019B, 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG KL.
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