TERMS OF SERVICE
Last updated: August 14, 2026
1. Operator and Acceptance
Ourushop and ourushop.com are operated by Hangzhou Guoshanwei International Trade Co., Ltd. By accessing the website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on the website. If you do not agree, do not use the services.
2. Eligibility and Lawful Use
You must have legal capacity to enter into a binding agreement in your jurisdiction. You may not use the website or products for an unlawful, fraudulent, abusive, or unauthorized purpose, interfere with website security, introduce malicious code, scrape the website without permission, or infringe the rights of others.
3. Product Information
We make reasonable efforts to present accurate product descriptions, specifications, availability, images, and colors. Screen settings and manufacturing updates may cause minor differences. Product suitability depends on the customer's intended application, and customers should review specifications and applicable safety requirements before use.
4. Orders, Prices, and Payment
Prices and available products may change without notice. Taxes, shipping charges, and applicable fees are shown at checkout where required. An order is not accepted until payment is authorized and we send an order confirmation. We may reject or cancel an order for suspected fraud, pricing or inventory errors, payment failure, legal restrictions, or inability to deliver. If we cancel a paid order, we will refund the amount charged for the cancelled item or order.
5. Shipping and Delivery
Processing times, shipping methods, estimated delivery times, costs, taxes, VAT, and import-duty information are described in our Shipping Policy. Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, or other events outside our reasonable control.
6. Returns and Refunds
Returns, exchanges, fees, return shipping, and refund timing are governed by our Return & Refund Policy. Please contact us before sending a return.
7. Accounts and Customer Information
You are responsible for providing accurate account, billing, shipping, and contact information and for protecting your account credentials. Notify us promptly if you believe your account has been used without authorization.
8. Intellectual Property
Website content, including text, graphics, logos, product images, videos, and design elements, is owned by or licensed to us and is protected by applicable intellectual-property laws. You may use the website for personal shopping purposes only and may not reproduce, distribute, modify, or commercially exploit protected content without written permission.
9. Reviews and Submissions
If you submit a review, image, comment, or other content, you confirm that it is accurate, lawful, and does not infringe another person's rights. You grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and adapt the submission for operating and promoting the store. We may remove unlawful, misleading, or abusive content.
10. Third-Party Services
The website may rely on Shopify, payment providers, shipping carriers, analytics services, or links to third-party websites. Third parties operate under their own terms and policies. To the extent permitted by law, we are not responsible for third-party websites or services that we do not control.
11. Privacy
Our collection and use of personal information are described in our Privacy Policy.
12. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, the website and services are provided on an as-available basis. We do not exclude warranties, remedies, or consumer rights that cannot lawfully be excluded. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these Terms limits liability where limitation is prohibited by law.
13. Suspension and Termination
We may suspend or terminate access to the website when a user violates these Terms, creates security or fraud risk, or acts unlawfully. Provisions that by their nature should survive termination will remain effective.
14. Governing Law
These Terms are governed by the laws of the People's Republic of China, without excluding any mandatory consumer-protection rights that apply in the customer's country or region. Any dispute should first be addressed by contacting us in good faith.
15. Changes
We may update these Terms to reflect changes to our services, business practices, or legal obligations. The updated version will be posted on the website with a revised last-updated date. Continued use after an update constitutes acceptance to the extent permitted by law.
16. Contact
Hangzhou Guoshanwei International Trade Co., Ltd.
Room 1420, Wangsheng Building, No. 788 Liye Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Email: support@ourushop.com
Phone: +86 138 6889 8730